Toni Jandron honored as Lake County Dispatcher of the Year

BALDWIN — In observance of National Public Safety Telecommunicators Week, Toni Jandron with Lake County 911 Central Dispatch was given the distinct honor of Dispatcher of the Year during the Lake County Board of Commissioners meeting last Wednesday. 

Lake County Commissioner Chris Balulis introduced Jandron. 

“Toni was nominated for Dispatcher of the Year by her peers, and selected by members of the 911 Committee. Toni Jandron started working with Lake County 911 Central Dispatch in April of 2018. She began her training program and completed it and began working on the night shift. She is always in a positive mood, and is a team player. She took on the role of being a Communications Training Officer and has stepped up tremendously,” Balulis said. 

Jandron was presented with a plaque, and a cake was served in her honor. 

National Public Safety Telecommunicators Week was designated the second week in April by U.S. Congress in 1991, and the State 911 Committee (SNC) honors those who serve in this role in Michigan, and their contributions to public safety. 

In Michigan, 911 centers serve as the primary point for dispatching police, fire and EMS responses. They also provide pre-arrival instructions for police, fire and medical calls, active weather alerts, coordinate additional incident scene response such as medical examiners, child protective services, hospitals, road commission, utility and public works department notifications, callouts for specialized response teams such as search and rescue, SWAT, negotiating teams and hazmat response teams. 

Telecommunicators also receive calls through several different 911 dialing systems such as wireless, land-line phones, Voice Over the Internet Protocol (VoIP) and text messages.