Michigan’s Unemployment Insurance Agency services to be interrupted

LANSING — In an effort to increase the level of service provided to its customers, the Unemployment Insurance Agency (UIA) will be implementing the second phase of its system-wide computer upgrade. The agency’s online system for managing claimant accounts is being upgraded to provide faster and more efficient business transactions. Claimants will be able to review the status of claims, file appeals online, respond to fact finding requests and more.

All agency computer systems, including Michigan’s Automated Response Voice Interactive Network (MARVIN) by phone and online, and Michigan’s Web Account Manager (MiWAM) will be inaccessible to users from Sept. 26 to Sept. 30.

All UIA customer service phone lines for both employers and claimants, including the Tax Office, the Office of Employer Ombudsman (OEO) and MARVIN by phone will be unavailable as well. The UIA’s 15 Problem Resolution Offices will also be closed to the public as staff will be unable to access any customer information during the upgrade.

The Agency recommends that claimants whose bi-weekly certification time is scheduled for the week ending Sept. 28 should make every possible effort to certify at their regularly scheduled time. The make-up days will not be available.

The Agency will resume its normal hours of operation on October 1.

For more information, visit the UIA’s website at www.michigan.gov/uia, or call the customer service line at 1 (866) 500-0017.