Family Health Care receives national recognition for patient care

BALDWIN — The National Committee for Quality Assurance (NCQA) recently announced Family Health Care offices located in Baldwin, Cadillac and White Cloud have received NCQA Patient-Centered Medical Home Recognition for using evidence-based, patient-centered processes which focus on highly coordinated care and long-term, participative relationships. The Grant office continues to hold this certification.

The NCQA Patient-Centered Medical Home is a model of primary care combining teamwork and information technology to improve care, improve patients’ experience of care and reduce costs. Medical homes foster ongoing partnerships between patients and their personal clinicians, instead of approaching care as the sum of episodic office visits.

Each patient’s care is overseen by clinician-led care teams which coordinate treatment across the health care system. Research shows medical homes can lead to higher quality and lower costs, and can improve patient and provider reported experiences of care.

“NCQA Patient-Centered Medical Home Recognition raises the bar in defining high-quality care by emphasizing access, health information technology and coordinated care focused on patients,” said NCQA President Margaret E. O’Kane. “Recognition shows that Family Health Care has the tools, systems and resources to provide its patients with the right care, at the right time.”

The PCMH recognition supports and increases the likelihood of success for Family Health Care in projects such as grants and funding, value based care transformation and incentive programs. The recognition reaffirms Family Health Care’s commitment to quality and its ability to recruit and retain a team of highly qualified, professional staff.

“This recognition is evidence of the hard work, effort, expertise and leadership found throughout Family Health Care,” says Christopher Hicks, Chief Business Optimization Officer at Family Health Care. “This serves as a validation of the quality work demonstrated through team efforts across our organization, ensuring meaningful and critical data is documented, and more importantly, that patients are receiving the best individualized plan of care.”

To earn recognition, which is valid for three years, Family Health Care demonstrated the ability to meet the program’s key elements, embodying characteristics of the medical home.

NCQA standards align with the joint principles of the Patient-Centered Medical Home established with the American College of Physicians, the American Academy of Family Physicians, the American Academy of Pediatrics and the American Osteopathic Association.